Shipping policy
Shipping Policy
Everything you need to know about order processing, estimated delivery times and shipment tracking.
Last updated: July 21, 2026
Order Processing
Orders are usually processed within 1–3 business days.
Estimated Transit
Delivery after dispatch usually takes approximately 6–14 business days.
Tracking
Tracking information will be sent when it becomes available.
United States Shipping
CasaLumo currently offers free tracked shipping to eligible addresses within the United States. Available shipping options and any applicable charges are displayed at checkout before payment.
Delivery Estimates
Processing and delivery times are estimates, not guaranteed delivery dates. They may vary because of order volume, destination, carrier operations, holidays, customs checks, severe weather or other circumstances outside CasaLumo’s reasonable control.
How Shipping Works
Order Received
We receive your order and confirm payment.
Processing
Your order is prepared and transferred to the shipping carrier.
Delivery
The carrier delivers your package to the address provided at checkout.
Tracking Your Order
When your order ships, you will receive a shipping confirmation at the email address provided during checkout.
Tracking may take several business days to begin displaying updates after the shipping label is created.
If your order contains multiple products, they may be shipped separately and arrive at different times.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed after an order has been processed or shipped.
Failed Delivery or Returned Packages
If a package is returned because of an incorrect address, refused delivery, repeated failed delivery attempts or failure to collect it, contact us. Additional shipping charges may apply before the order can be sent again.
Delayed Orders
Some shipments may take longer because of high demand, carrier disruptions, customs processing or weather.
If your order has exceeded the estimated delivery period, email us with your order number.
We will review the available tracking information and contact the appropriate shipping partner when necessary.
Marked Delivered but Not Received
If tracking shows “delivered” but you cannot locate the package:
Check entrances, mail areas, safe locations, neighbors and household members.
The local carrier may be able to provide delivery details or proof of delivery.
If the package is still missing, email us so we can review the situation.
Damaged During Delivery
If your order arrives damaged, keep the product and packaging and contact us as soon as possible. Include your order number and clear photos or video showing the damage.
Taxes, Customs and Import Charges
Any taxes, customs duties or import charges handled by CasaLumo will be shown at checkout when applicable. If a carrier unexpectedly requests an additional payment, contact us before paying so we can review the shipment.
Frequently Asked Questions
Orders are generally processed within 1–3 business days. Estimated transit after dispatch is approximately 6–14 business days.
Tracking information will be emailed when it becomes available. Initial tracking updates may take several business days to appear.
Yes. Products may be fulfilled from different locations and arrive in separate packages.
Email us at cine.portatil77@gmail.com with your order number.
Questions About Your Shipment?
Email us with your order number and we will review the available shipping information.
📩 cine.portatil77@gmail.com