Refund policy
Returns & Refund Policy
We want you to feel confident shopping at CasaLumo. If there is a problem with your order, our team is here to help.
Last updated: July 21, 2026
30-Day Return Window
You may request a return within 30 calendar days after your order is delivered.
Refunds
Approved refunds are issued to the original payment method.
Damaged or Incorrect Item
If your item arrives damaged, defective or incorrect, contact us so we can resolve the issue.
Return Window
You have 30 calendar days from the delivery date to request a return. Return requests submitted after this period might not be accepted unless the product is defective or your request is protected by applicable law.
Return Eligibility
The item must be returned in the condition in which it was received, without damage caused by misuse.
All accessories, components, instructions and packaging received with the product should be included.
Contact us before shipping anything. Returns sent without authorization may not be accepted.
How to Request a Return
Provide Your Order Details
Include your order number, the reason for the request and any relevant photos or videos.
Follow Our Instructions
We will review your request and provide the correct return address and instructions.
Do not return an item to the address shown on the original package. Contact us first to receive the authorized return instructions.
Return Shipping Costs
If you return an item because you changed your mind, ordered the wrong item or no longer want it, you are responsible for the direct return shipping costs.
If the item arrives damaged, defective or different from what you ordered, contact us. After reviewing the evidence, we will provide an appropriate solution at no additional cost to you.
Refunds
We will notify you after receiving and inspecting the returned item.
If approved, the refund will be issued automatically to the payment method used for the purchase.
Approved refunds are processed within 10 business days. Your bank or card issuer may require additional time to post the funds.
If more than 15 business days have passed since we approved your refund, please contact us.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee cancellation after an order has been processed or shipped.
Damaged, Defective or Incorrect Items
Inspect your order after delivery and contact us as soon as possible if something is wrong.
Send clear evidence showing the problem and the condition of the package.
Keep the original packaging until we have reviewed and resolved the case.
Depending on the circumstances, we may offer a replacement, repair, return or refund.
Exchanges
The fastest way to receive a different item is to request a return for the original item and place a new order after your return has been approved.
Returns We May Refuse
Damage caused by improper use, accidents, unauthorized alterations or failure to follow the product instructions.
Products returned without essential accessories, components or parts originally included.
Requests submitted more than 30 calendar days after delivery, unless protected by applicable law.
This policy does not limit any mandatory consumer rights that apply to your purchase.
Frequently Asked Questions
Yes. You can request a return within 30 calendar days after delivery, subject to the conditions above.
Customers pay return shipping costs for change-of-mind returns. We provide an appropriate solution when an item arrives damaged, defective or incorrect.
Approved refunds are processed within 10 business days. Your bank or card issuer may require additional processing time.
No. Contact us first to receive authorization, the correct return address and return instructions.
Email us with your order number and clear photos or video showing the problem.
Need Help?
Send us your order number and a brief explanation, and we will review your request.
📩 cine.portatil77@gmail.com